In a situation marked by discourteous behaviour, extortion attempts against insured persons by rogue agents and unusually long processing times for some case files, the National Social Security Fund (Caisse nationale de prévoyance sociale – CNPS) of Cameroon has adopted the practice of publishing and posting the phone numbers and e-mail addresses of managers to make it easier for users/clients to lodge complaints against case handlers.

As a rule, social security contribution debts are settled by employers in cash. However, an employer may have cash flow issues yet still have assets it could provide to settle or reduce its debt. This alternative method of paying social security contributions, which is non-monetary, has been adopted and put into practice, but only under certain conditions. These include the recovery of social security contribution debts by payment in kind.

Oversight of the activities of the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) used to be based essentially on the work of the Internal Audit and Oversight Directorate (Direction de l’Audit et du Contrôle interne – DACI), and was carried out almost exclusively through systematic field visits. However, in order to optimize oversight and reduce the organization's costs, the Directorate-General has opted for the implementation of remote oversight by the DACI.

The personality of an organization is reflected in the way it treats its members. It is also influenced by customers’ perception of its internal cohesion (or team spirit). Every organization is a social microcosm and as such, it must be imbued with certain socio-cultural, background characteristics in the promotion of its image. The visual aspect of clothing seems to be one of the most striking aspects of associative culture in the African tradition.