“CCSS 2041: Looking to the Future” (CCSS 2041: “Una Mirada al Futuro”) is a prospective document put together by the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) to support decision-making and act as a reference for strategic, tactical and operational planning. The document explores potential future scenarios in order to anticipate, adapt to and influence changes in the environment and the needs of the population.

The URSSAF National Fund (URSSAF Caisse nationale) of France is currently carrying out a data science project aimed at evaluating the potential contributions of artificial intelligence on the production and quality of forecasts for the collection of social security contributions, necessary for its cash management.

We were predicting that a large number of persons who had fled the Russian aggression in Ukraine to Finland and are under temporary protection would become customers of the Social Insurance Institution (Kansaneläkelaitos – Kela) after residing in the country for one year and thus getting broader entitlement to Kela benefits. The risk was that our customer service would get strained by many new customers seeking assistance and that our benefits processing would get overloaded with a large number of new applications under a relatively short period.

Panama’s Social Insurance Fund (Caja de Seguro Social – CSS) has launched a course on “Social security for all” and has made it available to the entire population of Panama.

The “Social security for all” (Seguridad social para todos) course is aimed at the institution’s employees and is in fact part of the induction process for new employees. However, everyone should understand social security because social security is a human right. Consequently, the institution’s challenge is to provide everyone with this knowledge.

The Single Reimbursement System (Sistema Único de Reintegros – SUR) was created in 2012 with the introduction of Resolution 1200/201. It aimed to handle requests from health-related social security organizations efficiently and in a timely manner, partially compensating the payment of benefits with high economic impact or that cover chronic diseases.

As part of its administrative collaboration and service digitalization strategy, Algeria’s National Social Security Fund for Non-Salaried Workers (Caisse nationale de la sécurité sociale des non‑salariés – CASNOS) has launched a web portal for issuing certificates of non-affiliation. This portal manages and facilitates the resolution of problems related to this procedure by providing reliable data and ensuring that applicants can quickly authenticate certificates and track the process online, as well as self-generate certificates and summary reports.

People with disabilities are one of society’s most excluded groups and usually have the most difficulties in accessing health, education, employment, and social security. Current policies are either not inclusive, or are still in the initial stages, and thus do not protect the rights of this group. We need rules and regulations that support us in taking action to better protect their rights. Even more importantly, we need to properly understand their needs in order to provide quality care.

To expand the income opportunities of the population and reduce the number of low-income families, Azerbaijan introduced the so-called Targeted State Social Assistance (TSSA) in 2006. TSSA is allotted to low-income families with monthly earnings falling below a specific threshold due to uncontrollable circumstances.

During COVID-19, many members’ livelihood of the National Social Security Fund (NSSF or hereafter the Fund) of Uganda was disrupted, and Government expedite the amendment of the NSSF Act to allow the savers access 20 per cent of their saving if they reach 45 years and have saved for over ten years. This new benefit was termed Mid-Term Access.

To receive this benefit 112,000 members were eligible for the calendar year 2022
(January–December). This was going to be an uphill task given that the Fund previously paid approximately 20,000 members annually.

In Chile, over 300,000 people currently work as deliverers for digital platforms, known as deliverys or riders. This new way of working poses new challenges related to the protection of this group of workers, as they generally operate in precarious conditions and the level of occupational risk they are exposed to is quite high.

Due to the armed conflict in Ukraine, the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych ‒ ZUS) of Poland has been obliged to provide financial support to refugees from Ukraine. This support is provided within the framework of government programmes: Good Start 300+; Family 500+; Family Care Capital; Co-financing of Nursery Fees.

The expected large number of benefit claims, the heavy burden of social responsibility, as well as the tight timetable to prepare for the processing of new claims, forced ZUS to take quick and efficient measures.

South Sudan Pensions Fund (SSPF) is in the process of receiving the contributions from Khartoum for all the pensioners who worked in Sudan before South Sudan was given autonomy in 2005, and subsequently, became independent in 2011. This is in line with the Comprehensive Peace Agreement and South Sudan Pensions Fund Act, 2012.

South Sudan, as sovereign nation, has the Constitution and Pension Fund Act, 2012 mandate to follow up and ensure the contributions for the civil servants who worked in Sudan before independence was transferred to South Sudan.

With a view to increasing social security coverage among non-salaried workers and ensuring contributor loyalty, Algeria’s National Social Security Fund for Non-Salaried Workers (Caisse nationale de la sécurité sociale des non-salariés – CASNOS) launched a portal centred on a workflow of human interaction, digital processes and technology.

The law passed in February 2022 defined how to proceed in the event of a major mutual fund closing for reasons of non-viability, establishing incorporation criteria for members and employees within a new structure. In accordance with the legislative criteria, the Catholic Workers’ Circle of the Uruguay Mutual Fund (Círculo Católico de Obreros del Uruguay Mutualista) was one of the institutions included in this process.

The Brazilian social security works as a system that guarantees income for workers and their families in case of illness, accident, imprisonment, pregnancy, death, or advanced age. In turn, it is composed by three programmes: the General Programme (RGPS)[1], the Specific Programme (RPPS)[2], and the Complementary Pension Programme (RPC)[3]. The latter is individual while the first two are public.

The Social Marine Institute (Instituto Social de la Marina – ISM) is the body that manages the Special Regime for Sea Workers (Régimen Especial de Trabajadores del Mar – REM) in the Federation of Administrative Bodies of Spanish Social Security (Federación de Entidades Gestoras de la Administración de la Seguridad Social Española – FEGASSE). It aims to meet the needs and expectations of the workers it protects. For this reason, efforts have been made to modernize and adapt its services to new technologies.

Since its first appearance in October 2021, Brazilians have managed to get faster responses from the government’s social security institute. A new automation tool has been responsible for more than 2.5 million of automatic actions at Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social − INSS).

The Brazilian General Social Security Programme is responsible for the payment of approximately 38 million benefits monthly, reaching the amount of 11.4 billion US dollars (USD) – 58 billion Brazilian real (BRL) – paid monthly. The operation is controlled by the Brazilian National Social Security Institute (Instituto Nacional do Seguro Social – INSS), and the management of systems is carried out by DATAPREV - Social Security Information and Technology Enterprise (DATAPREV - Empresa de Tecnologia e Informações da Previdência Social).

The project, “Care plan management for psychological illnesses following accidents” (Steuerung des Heilverfahrens bei psychischen Erkrankungen nach Unfällen), involves three components: the extension of case management to cover psychological disorders, the development of an e-learning seminar to train case workers, and the development and evaluation of a diagnostic algorithm. This comprehensive approach aims to bring about an overall improvement in the quality of care for patients who develop psychological disorders following a work accident.

The solution implemented by the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych − ZUS) in the form of digitisation of files is a key element in the era of universal access to documentation in electronic form. This ensures an efficient and comprehensive support for ZUS customers as well as priority task performance by employees. In view of the experience gained so far and based on the high results of digitisation, ZUS plans to extend the process further to other areas of activity.

The DOST-Index of the Agency for Sustainable and Operational Social Provision (DOST) of Azerbaijan is a comprehensive tool for assessing and benchmarking social services delivery performance across different factors by analyzing collected information from several sources and drawing out insights using time-tested analytic methods. Being an evaluation system, the DOST-Index is a model aimed at analyzing activities of back offices at the macro level and DOST centres at the micro level.

With the e-prescription in the Austrian Federation of Social Insurances (Dachverband der Österreichischen Sozialversicherungsträger – DSV), health insurance prescriptions for all insured persons are issued, filled and billed electronically. Because all the necessary information is available electronically in the pharmacy, paper is no longer necessary. This reduces the administrative workload for everyone involved.

INSSJUD is a system that sends automated communications between the assessment units of Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social – INSS) and the federal and state courts. It enables rulings on social security entitlements to be executed with no manual input from an INSS official, using only the data submitted to PREVJUD, the social security information and automation service (Serviço de Informação e Automação Previdenciário), through which the judiciary sends information to the INSS.

The outbreak of the COVID-19 pandemic was an abrupt disruption that caused loss of lives, fear, uncertainty, and anxiety on how to manage the health, social and economic effects. Several of our members ended up needing specialised treatment from private medical facilities. Being unprecedented, insurance companies had limitations on coverage since this was a pandemic. This meant that members had to resort to out-of-pocket payment to cover the enormous medical bills.

The Pandemic Unemployment Payment (PUP) scheme operated by the Department of Social Protection (DSP) of Ireland provides an income support payment to people who had to remove themselves from work due to restrictions imposed in response to COVID-19. The scheme was designed over a weekend and available within days to support a large portion of the Irish labour force. Within weeks some 600,000 people representing around 25 per cent of the workforce were in receipt of the payment.

Since the crisis started at the beginning of 2020, businesses have been experiencing lower activity levels. The hope of a quick recovery leads them to try, as much as they can, to keep on their employees, favouring part-time work and temporary lay-offs over letting people go entirely.

One-off assistance grant, between 27 and 17 euros (EUR) per place and per day, paid to nurseries which had to close during lockdown as a result of the COVID-19 pandemic.

Since 2020, the unfavourable economic context and its negative social impacts have led Madagascar’s National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNaPS) to provide social protection in the form of a one-off, non-refundable cash grant to its pensioners and annuitants, as well as to its unemployed members.

The pace of development of the COVID-19 pandemic and its impact on social and economic life took everyone by surprise. Lockdown of entire sectors of the economy and restrictions in everyday functions caused serious disruptions of economic processes and had a significant impact on the condition of many enterprises and the labour market situation. To minimise the negative impact of the pandemic on the economy, the government introduced the aid programme known as the Anti-Crisis Shield (ACS).

Immediately after the outbreak of the COVID-19 pandemic, subsequent lockdown and the closure of nurseries in March 2020, the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF) decided to create an exceptional support benefit for the nursery sector, in the face of the sudden lack of attendance, and thus, of income. The objective was to ensure the sustainability of the settings and prevent the lasting closure of childcare capacity as a result of the fall in activity during the pandemic.

The labour market has been hard hit by the coronavirus crisis. In 2020, Belgium’s National Employment Office (Office national de l’emploi – ONEM) compensated some 2.3 million people, that is, one in every three workers. It also provided support to two in every three employers, some 70 per cent more than usual. Many workers found themselves temporarily unemployed for the first time and needing to make recourse to unemployment benefits.

In response to the major socio-economic impact of the COVID-19 crisis and France’s lockdown of 17 March 2020, the General Assembly of the Council for the Social Protection of Self-Employed Workers (Conseil de la protection sociale des travailleurs indépendants – CPSTI) decided, on 2 April 2020, to put the financial reserves of the Compulsory Supplementary Old-Age Pension for the Self-Employed (Retraite complémentaire vieillesse obligatoire des indépendants – RCI) to unprecedented use in establishing its special RCI CPSTI COVID-19 aid.

During the pandemic, the Government of Brunei Darussalam introduced measures to address the impact of COVID-19 in the country. This was carried out with a “Whole of Nation Approach” – United in addressing the impact and challenges arising from the spread of COVID-19 in Brunei Darussalam. The steps undertaken are focused on three main components, namely, maintaining the well-being of the public, protecting jobs, and providing support for individuals as well as supporting and assisting businesses.

The COVID-19 pandemic had a severe impact on South Africa’s economy and the livelihood of its citizens. Many South Africans lost their incomes as a result of the pandemic and subsequent lock-down regulations. In an effort to provide relief, South Africa introduced a special COVID-19 Social Relief of Distress grant (cSRD) to address income support gap and food insecurity.

The first case of COVID-19 in Fiji in March 2020 followed by the closing of its borders had widespread impact on the Fijian economy. The pandemic triggered one of the worst job crisis that Fiji has ever seen, bringing with it massive unemployment and pay reduction. Without a coherent national social security system and lack of government funds, government relied on Fiji National Provident Fund (FNPF) for assistance and as its reliable arm for cash distribution to affected workers.

The Motor Vehicle Accident Fund (MVAF, hereafter the Fund) of Botswana’s mandate is to promote road safety and compensate those affected by road traffic accidents in the form of benefits (medical and rehabilitation costs, funeral costs, loss on income, loss of support and other necessary social support services). The total benefits payable by the Fund are limited by 1 million Botswanan pulas (BWP).

As of 2022, the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) in El Salvador has 12 palliative care home support teams nationwide, four of which deal with the most complex cases. The teams are distributed across a variety of care networks.

Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) has a large proportion of beneficiaries over the age of 70 – nearly 3 million out of a total of 13.5 million. There is a need, therefore, for a specific strategy to provide care for them and offer them the best possible protection in combating the COVID-19 epidemic.

With the aim of providing the medical staff of Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) with relevant information to help them tackle the SARS-CoV-2 (COVID-19) epidemic, a decision was made to draft operational prevention and care guides for patients infected with the virus and for other activities relating to care for beneficiaries in this context.

The General Organization for Social Insurance (GOSI) has proactively worked on avoiding any risks to business continuity, when the pandemic reached Saudi Arabia at the beginning of March 2020 and the government applied new restrictions regarding health matters. These factors affected GOSI’s operations and services and made business continuity more important than ever.

A number of effective measures have been implemented to ensure the services related to the pension and social insurance operations work as planned.

An electronic platform was created to serve the customers of the General Organization for Social Insurance (GOSI) of Saudi Arabia. The main benefit of the service is to facilitate the application process without the need to visit the branch in person. This was done by designing a detailed form for GOSI’s customers to submit their applications electronically.

In 2020, the Polish government introduced a new form of support for Polish families and the tourism industry due to the difficult economic situation caused by the COVID-19 epidemic. This was the Polish Tourist Voucher, a benefit of 500 złoty (PLN) for each child and an additional PLN 500 for a disabled child. The electronic voucher is intended to finance hotel services or tourist events in Poland.

Thanks to a concerted effort of the main actors in the Belgian health system, and with input from their partners, the Unit Audit Hospitals was able to answer important questions from responsible government actors about the impact of the subsequent waves of the COVID-19 pandemic.

Both the dispersion of patient load throughout the Belgian landscape, as well as the adherence to prioritisation guidelines, and the backlog caused by the additional care required for COVID-19 patients, were thoroughly analysed using integrated data coming from these different actors.

This good practice was submitted by the Public Pension Agency (PPA) that is now part of General Organization for Social Insurance (GOSI).

The Public Pension Agency (PPA) of Saudi Arabia is keen to ensure business continuity in cases of emergencies, disasters and sudden events that may occur at any time. A business impact analysis on key services was conducted, and a Business Continuity Programme was developed through the preparation of an enterprise-wide strategy, policy, plans, and agreements that would enable it to deal effectively with various crises and disasters.

In the context of the COVID-19 pandemic, the National Executive Office (Poder Ejecutivo Nacional – PEN) created, by Decree 310/2020, the Emergency Family Income (Ingreso Familiar de Emergencia − IFE), a non-contributory benefit of an exceptional nature. The recipients are households composed of casual workers, unemployed people, workers in private homes and those taxed under the regime for small taxpayers from the lowest categories.

With the outbreak of the COVID-19 pandemic in March 2020, and the lockdowns enforced to businesses and activities, almost 700,000 individuals who became unemployed by May 2020 were qualified to receive the unemployment benefit.

This action consisted, during the period of lockdown due to the COVID-19 pandemic, in setting up, remotely, a communication strategy via digital technologies aimed at the IT specialists of the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF).

In order to help the employees of the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF) cope with the various problems caused by the COVID-19 pandemic, measures were quickly put in place at the start of the health crisis and have been continually updated.

They were designed to assist employees in dealing with the various problems caused by the COVID-19 pandemic, including lockdown. They included counselling, support in the form of webinars and upbeat articles, and surveys to regularly assess employees’ psychological state.

The Secretariat for Social Security (Secretaría de Seguridad Social - MTEySS) presented the improvements introduced to Unemployment Insurance as good practice, in the context of the health emergency declared in Argentina due to the COVID-19 pandemic. These improvements include the extension of coverage and the increase in the money paid as Unemployment Insurance for its current beneficiaries, as well as the implementation of the remote processing of applications, to facilitate access for those who are unemployed and are eligible for the benefit.

Expanding its services from assisting up to 1,200 jobseekers with employment injuries or illnesses annually in 2008, Social Security Organization (SOCSO) now delivers employment services to all categories of job seekers in Malaysia through the establishment of the MYFutureJobs National Employment Services, a framework similar to the Public Employment Services defined by the Organisation for Economic Co-operation and Development (OECD).

Chapter II of Law No.

In order to provide support and help to parents to occupy the days of their children during lockdown, the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF) created in April 2020 a new free online offer called “My leisure centre at home” (Mon accueil de loisirs à la maison).

In the context of the COVID-19 pandemic and the social isolation measures established by the National Executive Office (Poder Ejecutivo Nacional – PEN), Argentina’s National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) incorporated the Virtual Assistance system to handle applications remotely (Resolution 94/2020).

Chinese President Xi Jinping has called for acting on “fully implementing the policy of returning unemployment insurance contributions for job retention” and “extending unemployment insurance coverage, better safeguarding basic life of the unemployed, and ensuring every eligible unemployed people could be covered and receive benefits”.

Since early 2020, the COVID-19 pandemic challenged the world with a drastic situation. It had many impacts on different areas such as social protection plans and social security organizations due to vast unemployment, illness and death of the covered population. It urged the authorities to take measures toward protecting the covered population and the staff in a more comprehensive way.

In early 2020 with the arrival of Covid pandemic and Ireland in lockdown, the DSP Dublin Regional Team had to consider how to innovate and develop new ways of providing services so as to ensure the Department remained relevant and could continue to deliver services for employers and jobseekers. This resulted in a rapid move to providing new digital services online.

The Medical Board of the Social Security Organization (SOCSO) is a group of medical professionals that is responsible for performing impairment evaluation and determining the social security benefits due to employment injury or invalidity filed by Malaysian employees (insured persons) with SOCSO.

Ningxia Hui Autonomous Region is located in the northwest of China, adjacent to Shaanxi Province, Inner Mongolia Autonomous Region and Gansu Province. Established on25 October 1958, it is one of the five minority autonomous regions in China. It covers an area of 66,400 square kilometres and has a permanent population of 7.2 million.

The pandemic, which began in 2019 with the spread of the infectious disease caused by the coronavirus (COVID-19) has proved a challenge for all the social security institutions in the world. The pandemic has required the establishment of social protection mechanisms for the whole population, particularly the most vulnerable groups – older adults, people with chronic diseases, etc.

Following the re-establishment of the State Social Protection Fund of Azerbaijan (SSPF) as a legal entity under public law, the SSPF embarked on a transformative journey aimed at the incorporation of digital frameworks into its governance structure. This strategic initiative sought to optimize operational efficiency, enhance transparency and promote robust stakeholder engagement.

During the current COVID-19 pandemic, the whole country’s government mechanism is mobilised to manage the impact of the pandemic. The Social Security Organization (SOCSO) of Malaysia plays its role in the social security and provides economic stimulus for the country.

In applying the guidelines established by their respective Boards, the Social Security Fund (Caisse de sécurité sociale – CSS) and the Social Insurance Institute for Old-Age Pensions in Senegal (Institution de prévoyance retraite du Sénégal – IPRES) are engaged in an institutional alignment process and have implemented a unique information system. The latter has made it possible to have a single database and a single working tool in order to optimize certain processes they share, such as registration, declaration and collection of contributions.

In the wake of the declaration by the World Health Organization (WHO) of a new coronavirus disease (COVID-19) global pandemic, the Social Security Board (SSB) in Anguilla (population 15,000) was mandated by the Government of Anguilla to provide new avenues of support, e.g. direct unemployment/underemployment benefits to a large number of customers − with administrative efficiency, a high level of service, and in a manner that was safe to both its employees and customers, in accordance with the Centre for Disease Control (CDC) social distancing protocol.

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

The COVID-19 pandemic was one of the largest threats to small- and medium-sized enterprises (SMEs). The lockdown was about to force employers to terminate their employees because of the inability to pay their wages. The General Organization for Social Insurance (GOSI) of Saudi Arabia was quick and agile in submitting to the legislators a recommendation by which employers are not required to pay wages of employees, employees can keep their jobs and the unemployment insurance (SANED) would compensate those employees.

Workers Compensation Fund (WCF) of the United Republic of Tanzania was established in July 2015 to provide reliable and efficient workers compensation services that mitigate
socio-economic impact of occupational injuries. As a new social security institution, it operated under manual systems, which triggered delays in employers’ registration, contribution receipting, file retrieval, claims notification and claims payment.

WCF began to automate its processes to:

Human rights and dignity stay at the top of the Agency for Sustainable and Operational Social Security (DOST) of Azerbaijan values. Considering its mission to provide the population with operative and smooth access to labor and social protection services, the Agency developed and implemented social innovations that increased citizen satisfaction. The position of the front office for citizens and mid office for ministerial and third-party organizations allows DOST the best coordination between citizens and service providers.

Analysis of citizens’ appeals revealed that the definite groups of people due to their growing number and specific physical and mental conditions, required different approaches.

The Agency for Sustainable and Operational Social Security (DOST) Volunteer Programme in Azerbaijan is a crucial part of the DOST Agency’s activities and applies a new innovative approach to Government to Citizen (G2C) communication. DOST volunteers act as an intermediary within the Agency and beyond it. The programme is focused on the day-to-day operations at the DOST centres, such as guiding citizens, assisting people with disabilities and older persons, conducting satisfaction surveys, and participating in CSR projects of the Agency.

In Mexico, the Institute of Social Security of the State of Guanajuato (Instituto de Seguridad Social del Estado de Guanajuato – ISSEG) has gained in financial strength over the past 20 years. Its actuarial viability is currently projected up to 2082, assuming a real annual return on its reserves of 4 per cent.

Over the past 20 years, Mexico’s Institute of Social Security of the State of Guanajuato (Instituto de Seguridad Social del Estado de Guanajuato – ISSEG) has successfully managed to consolidate its actuarial viability. Currently, projections suggest the viability of ISSEG activities is ensured until 2082, if the organization achieves a 4 per cent real rate of return per annum on its reserve. If this return is 100 basis points lower (3 per cent real rate of return), viability is projected to the year 2055, a difference of 27 years.

The effect of climate change is already a measurable reality posing significant social, economic, and environmental risks globally. For a developing country like South Africa, the risks associated with climate change are exacerbated by high levels of poverty, inequality and unemployment. The World Bank’s Climate Risk Country Profile for South Africa (2021) states that climate change is expected to increase the risk and severity of water scarcity and drought across South Africa.

In 2020–2021, the State Social Protection Fund under the Ministry of Labour and Social Protection of the Republic of Azerbaijan (hereafter the Fund) initiated the optimization policy of the corporate governance framework pertaining to social security in Azerbaijan, which represents a pivotal undertaking aimed at refining and streamlining the operational dynamics of the social security apparatus. This initiative involves a comprehensive optimization strategy designed to elevate the efficiency, effectiveness and overall performance of the existing social security governance.

Previously, the United Republic of Tanzania had five social security schemes namely National Social Security Fund (NSSF), PPF Pensions Fund, LAPF Pensions Fund, GEPF Retirement Benefits Fund, and Public Service Pension Fund (PSPF), offering pension and allied benefits.

In Peru, 10.4 per cent of the population has a disability. It is estimated that only 33 per cent of persons with disabilities of working age participate in the labour market, given that educational level and job training are key factors for access to employment. With this in mind, the EsSalud - Social Health Insurance Institute (EsSalud - Seguro Social de Salud) of Peru established the Vocational Rehabilitation Centres (Centros de Rehabilitación Profesional – CERPS) for persons with disabilities over 14 years of age.

Every year, the world is battered by natural phenomena, and their effects disrupt daily human life. Thunderstorms, floods, volcanic eruptions and forest fires are becoming ever more common across all regions of Argentina.

In response to this, a number of presidential decrees have provided for temporary supplements in the amount of 100 per cent of family allowance, unemployment benefit and pension payments to thousands of people seriously affected by natural phenomena to reduce the economic impact of such events.

The Listening and Guidance Centre (Centre d’écoute et d’orientation – CEO) at Madagascar’s National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNaPS) helps to improve the living conditions of those CNaPS members who are more vulnerable, in psycho-social, health and economic terms.

My INSS (Meu INSS) is a digital platform created by Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social – INSS) in 2016. The platform aims to facilitate access to social security benefits and services in the country.

The Fiji National Provident Fund (FNPF) is a defined contribution fund that provides superannuation services to its members. With the vision “Securing Your Future”, the FNPF strives to understand its customers, offer quality services and ensure sustainable returns for a meaningful retirement. The membership base of the FNPF is 417,886 which accounts for 47 per cent of the population of Fiji.

The Social Security Fund (SSF) of Libya is seeking to ensure its investments and assets, creating psychological and social stability for its employees from operational risks, and transferring these risks to insurance companies to address them accordingly.

The Civil Service Employees Pension Fund (CSEPF), Oman decided to create a Business Continuity (BC) and Disaster Recovery (DR) site to safeguard CSEPF business from all sorts of threats and crises. CSEPF considered all the criteria applicable for a business continuity site, which includes location, data centre infrastructure, communication infrastructure, workspace and accessibility, and the use of virtual machines (VM) and NetApp – Storage Brand – replication technology to guarantee the availability of the data.

Mexico has the highest mortality due to acute myocardial infarction (AMI) in people over 45 – 27.2 per cent compared to an average of 7.5 per cent (OECD, 2013). For the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS), cardiovascular diseases have been the main cause of years of healthy life lost due to premature death and disability since 2015. They are also the main cause of emergency department visits and the most common reason for consultations.

The Business Continuity Management System (BCMS) aims to manage the operations that identifies the potential threats on the Public Authority for Social Insurance (PASI) of Oman. Considering the core operations in relation to assets, people and operations, there must be plans to build flexible ways to protect the interests of the main stakeholders and the reputation of the Authority.

The project works on providing sustainable plans and updating them to enable the Authority to achieve goals related to business continuity (BC), as follows:

As known, the major crisis that the Social Security Fund (SSF) of Libya works in, which has been creating challenges that we are still facing and dealing with through performing our social obligation to the fullest in harmony with our mission towards society.

Our efforts are clearly reflected in consolidating the country and giving hope to all Libyans that there is a great opportunity to reunite again. Accordingly, this is a prime example when we have been bringing all parties to meet at the same table, despite their divergent political views.

Despite the major crisis that the Social Security Fund (SSF) of Libya is working in and the challenges it creates, we continue to perform our social obligation to the fullest in harmony with our mission towards society.

Our efforts are clearly reflected in consolidating the country and giving hope to all Libyans that there is a great opportunity to reunite again. Accordingly, a prime example is when we bring all parties to meet at the same table, despite their divergent political views.

Persisting in strengthening the Libyan Social Security Fund (SSF)’s financial position and achieving financial sustainability is our duty. The implementation of our mission is to fulfill the rights of the insured persons in a way that protects the dignity of Libyans and makes them feel satisfied with our services while preserving economic stability and social security, reaching our goal of activating institutional performance and developing work methods according to the use of institutional excellence practices.

Tunisia’s National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) is a public company charged with managing social security schemes in the private sector. It comprises a network of 51 regional and local offices, a branch office, six policlinics and an orthopaedic fitting centre. It has three objectives:

The progressive opening of Mutual Benefit Society for Public Employees (Mutuelle de la fonction publique – MFP) counters in Burundi’s public and accredited hospitals helps to combat fraud, social security evasion and identification, and prescribing errors while promoting the gradual extension of health-care coverage throughout the country. This results in job creation, as benefit controllers are recruited to work in the hospitals in question. There are also significant advantages for the MFP, as vast amounts of money are returned to the fund and fraud and error are prevented.