State Employees' Social Security and Social Services Institute
Mexico
Americas

Repeatable Medical Prescriptions Programme

The Repeatable Medical Prescriptions Programme aims to keep track of prescriptions for beneficiaries who go to first and second level medical units and follow controlled treatments for chronic-degenerative diseases, so that the patient can refill their medication over a period of 90 days, i.e. on the first consultation and the following two months. This optimizes the agenda of doctors who can provide services to other patients. In addition, beneficiaries are sent a reminder by text message through the system of medical appointments, so they can get the prescriptions on the dates indicated.

This programme started in November 2014, with a pilot project in eight medical units. In 2015, it started to be implemented nationwide. To date, it is operating in 230 medical units.

Topic:
Service quality
Information and communication technology